We hope to have this fixed soon, but we have no indication available on when this will be. To a report from January, the company confirmed that it was aware of the compatibility issue.Ĭurrently there is a known compatibility issue with Arris routers. It should be noted that the first reports related to this problem emerged are from two years ago. So, if a router does not support the bridge, the whole system will not be functional. The Hue Bridge lets you connect and control the Hub lights and compatible accessories.
They do sync every so often, and you can adjust the brightness before the sync, and lighting behind the TV is still cool while I wait.
#Hue sync box not connecting update
Hue sync and bridge are on the mesh.Īfter a week or 2, Phillips finally told me that my AT&T Arris BGW210-700 router doesn’t work with the app/box and will be addressed in the next update to the system. Can you all tell me what routers/modem brands you have so I know the right one to test? I know other people have had this problem too. Why would my internet connection have anything to do with it losing video signal? So I’ve had this issue for over a year now and I’ve talked with Hue on Twitter about it and they’re saying it’s my Arris router/modem causing the issue. The issue with the Philips Hue sync box and Hue Bridgeįor its configuration, the Philips Hue system requires devices such as the Philips HDMI Sync Box and the Philips Hue Bridge, in addition to the LED lights themselves.īut, users who have Arris routers at home are having issues that do not allow the correct operation of Hue due to an incompatibility/connectivity issue with the Philips Hue Bridge ( 1, 2, 3, 4). But, to this day, the company has not yet developed an effective solution to Philips Hue users. The related reports are from many months ago.
Philips Hue, the content-based atmospheric lighting system, has compatibility issues with Arris routers.
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